01Contact us
When you write about an order, add your suite code and the order number. You find both in the app.
02Quick answers
What is my suite code?
It is your personal code at our warehouse in France. It is on the Home screen of the app. Put it in the name line of the shipping address when you check out on a store, exactly as the app shows it, so we can match your parcel.
How much does shipping cost?
USD 20 per kilogram, all inclusive: air freight and customs clearance. The billable weight starts at 1 kg and rounds up to the next 0.5 kg. Home delivery in Lebanon is USD 4. Pickup is free. Insurance is optional.
Why is my price only an estimate?
The quote uses the weight the store states, or our estimate. The final price uses the weight we measure at our warehouse. We tell you the final amount before delivery.
I ordered on the store's website. What now?
Add the order in the app with the receipt the store emailed you. Without the receipt we cannot match your parcel when it arrives.
How do I pay?
By card on the bank's secure payment page, with Whish, or in cash on delivery.
What can't you ship?
Weapons, drugs, flammable or pressurised goods, loose lithium batteries, live animals, counterfeit goods and anything banned by Lebanese law or the airlines. The full list is in the app and in our Terms of Use.
How do I delete my account?
In the app: Account → Settings → Delete account. Or see Delete your account.