Delete your EAG+ account

01From the app (fastest)

1. Open the EAG+ app and sign in.
2. Go to the Account tab and open Settings.
3. Scroll down and tap Delete account.
4. Tick “I understand this cannot be undone”.
5. Tap Delete my account.

Your account is closed straight away and you are signed out.

02Without the app

If you no longer have the app, send us a deletion request from the email address or phone number on your account:

• Email: support@eagplus.com with the subject “Delete my EAG+ account”.
• WhatsApp: +961 81 770 370.

Include your name and your suite code if you have it. We may ask you to confirm that the account is yours. We delete the account within 30 days of your request and confirm when it is done.

03What we delete

• Your profile: name, email address, phone number and password.
• Your suite code (your personal address at our warehouse).
• Your saved delivery addresses.
• Your loyalty points and wallet store credit.
• Your notification token, so we stop sending you notifications.

Baskets and draft quotes are stored only on your phone. They go when you uninstall the app.

04What we keep, and for how long

• Orders, invoices, payment records and the store receipts attached to them are kept for 10 years from the end of the financial year, because French accounting law requires it. They are then deleted. They are no longer linked to an account you can sign in to.
• Parcels still in progress: if an order is on its way, we finish delivering it or contact you about it before closing the account.
• Server logs are kept for a short period by our hosting provider for security, then deleted.

Wallet credit and loyalty points are lost when the account is deleted. Use them first if you can.

05Questions

See our Privacy Policy for all your data rights, and the Support page for help with an order.